List of available methods
Calls
| Method | Description |
|---|---|
| "upload.calls" | Loading calls and conversations for end-to-end and speech analytics |
| "get.uploaded_calls" | Getting Call Loading Information |
| "get.calls_report" | Obtaining a report on call sessions "List of calls" -> "Calls" |
Offline applications
| Method | Description |
|---|---|
| "upload.offline_messages" | Uploading offline applications |
| "delete.offline_messages" | Deleting an offline application |
| "get.offline_messages_report" | Obtaining information on offline applications |
Custom fields for Offline applications
| Method | Description |
|---|---|
| "create.offline_message_user_field" | Creating a custom field |
| "delete.offline_message_user_field" | Removing a custom field |
| "update.offline_message_user_field" | Custom field update |
| "get.offline_message_user_fields" | Obtaining information on custom fields of offline applications |
Chats
| Method | Description |
|---|---|
| "upload.chats" | Loading chats |
| "delete.chats" | Deleting a chat |
| "get.chats_report" | Getting information about chats |
| "get.chat_messages_report" | Receive all chat messages |
Emails
| Method | Description |
|---|---|
| "upload.emails" | Loading email |
Comments on requests| Method | Description |
|--------------------------------------------------------------------------------|--------------------------------| | "create.communication_comment" | Creating a comment on an appeal